Complaints:

UNTIL ACCEPTABLE LEGISLATION IS PASSED FOR DRIVING SCHOOLS, THIS IS WHAT THE PUBLIC MIGHT EXPERIENCE IF THEY DO NOT CHOOSE A SAIDI ACCREDITED MEMBER. SAIDI MEMBERS ARE UNDER OUR CODE OF CONDUCT. “INTEGRITY IS OUR DRIVING FORCE.”

Pioneer Driving School:

Sent: Tuesday, 15 October 2019 10:55 PM
To: info@saidinational.org
Subject: Pioneer driving school threats

Good day

Please advise best route to take regarding Pioneer driving school continuously calling me and sending me threatening messages because I gave a bad review?

Kind regards,

L & G Driving School:

From: 
Sent: Friday, 04 October 2019 3:47 PM
To: pat@saidinational.org
Subject: Fw: Complaint against L&G Driving School ( refuse to refund)

greetings  My name is XXXX, I need to report the L& G Driving School,  My Reasons are as follows, on 2019-08-02 I was in search of a driving school and I happen to get the numbers of a certain driving school ,I dont quiet remember the exact name I called the cellphone numbers I got from the internet as 0726175721. I called her and we set up an appointment ,  On 2019-08-03 we met in town and I paid her R600 in cash , For four lessons at R150 each, I had told her that I need to take four lessons in four consecutive days since I was testing on the 5th day  to which she agreed. After paying her She transferred to me another driving school named Inves Driving School and informed me that I will be doing my lessons with them even though the payment was made to her.  On the day I was supposed to do my 4th and final lessons ,the driving instructor of Inves told me I could not do lessons since he already has someone doing some lessons and there are no cars, he wanted me to come the next day to which I refused since I was testing at Benoni the next day and had to be there early .I tried to reason with him that there was no way I could be there at 07:00 since at that time I must already be on my way to Benoni, he then told me there was nothing he could do and I must speak to Lulu (L&Gdriving school) since she was the one I made the deal with. I did speak to Lulu and she also couldn’t be of help to me I then requested that I be refunded since she or the assigned Driving school (Inves) did not offer me the lesson. She agreed to refund me my R150 (one lesson), it’s been more than 2 months she has been promising ,to date she has not honored the agreement. I do have our WhatsApp conversation when she promised to refund me , she would promised a specific day and that day would come and go and when I revert back to her again the same Story. over and over again Please assist me as I have been treated unfairly, I have attached our whatsapp conversation proof if you need it.

I must add that when we first met and she learned that I work at the SAPS, she seemed shocked and even asked me if I was not there to investigate her ,of course I can’t prove this but that’s what she said. I really wish to get help and get my refund and for others to be warned about her dishonest dealings.

Regards 

Safety First Driving School.

From: 
Sent: Tuesday, 06 November 2018 3:12 PM
To: info@saidinational.org
Subject: Complaint

Good afternoon

From: xxxxx
Sent: Monday, 03 June 2019 11:53 AM
To: info@saidinational.org
Subject: Dodgy Driving School can’t pay back my money

Hi,

I need an advice concerning a driving school that doesn’t want to pay me back my money after they have failed to give me sufficient lessons & failed to allow to me go through the driver’s test because they needed additional money to hire truck, I paid them R4500 for full lessons covering the truck hire and everything needed but when the day of the test arrived he said I should pay him another R600 for the truck otherwise we are cancelling the test. I told him if he doesn’t come with the truck he should give all my money back and he agreed now that he supposed to pay he keeps on telling me excuses to a point where he even blocked me on WhatsApp and he no longer answers my calls. I have his number plate, cell numbers , account number & his surname. So I wanted advice on how to proceed with the matter in order to get my money back.

Withholding Learner’s Licence:

From: xxxxxx
Sent: Thursday, 30 May 2019 3:35 PM
To: xxxxxx
Subject: New message from xxxxxxx

Good day,

Is it legal for a driving school to withhold my learner’s license when i no longer want to use their services?

I was charged a lump sum of money and paid a deposit of R2000, after i went for 1 lesson i was informed that i got and job in another area.
I requested for a partial refund of the deposit and they refused. When i requested for my learner’s license they said they can’t give it to me unless i pay an additional R500.

Please advise if this is legal?

Kind regards

Reply: A driving school may not withhold an applicant’s learner’s licence.

           It legally belong to the applicant.

From: Name removed by agreement

Sent: 22 August 2014 11:18 AM
To: info@saidinational.org
Subject:

As per our telephone conversation , I chose XXX Driving School because my colleague at work was already using them & I saw it convenient for me because they come to me.

  • We agreed on a 10 lessons package (R1100)over the phone & then made payment , confirmed by phone
  • 1st lesson had to be postponed because I didn’t bring my learner’s licence & I wasn’t informed to do so by the instructor.
  • When I asked for a receipt from the instructor, he told me to call their office, instead he gave me a piece of paper(attached) that had my driving dates, terms & conditions & other info.
  • According to the piece of paper they gave me, their instructor didn’t give me any feedback forms, not even once I was thought in & out side pre-trip inspection,no progress reports were done.
  • My lessons dates were: 16th , 17th ,21st ,23rd ,28th ,29th July 4th ,6th Aug , 2 lessons reserved for the day of the my test.
  • I only got lessons on 16th , 17th ,21st ,23rd July then the owner phoned to postpone 28th & 29th & promised to call me back for new dates.
  • I then went to make my appointment for my test & got 27th August , I immediately phoned the owner & this was shortly after he postponed 28th & 29th dates.
  • After a couple of back & forth calls between me & him he suggested a refund because & I agreed because I was running out of time.
  • The refund is R660 , since end of July I’ve been chasing after him for my money & all he does is give me all sorts of excuses.
  • Not even once he has returned one of my calls & e-mails every time he promises to.
  • This week Monday he promised to bring my money to my work & never did , as usual he never phoned instead I’m chasing after him all the time , yesterday he said he was on his way to town & he’ll phone me but never did.
  • This man has wasted 4 weeks of potential lessons , I could have gone to another driving school but because he didn’t give me my money , I will also loose the money I used to book as well.
  • This morning 22nd August his cell phone was off & he’s not answering his land line , knowing I’ll be following up on him.

I’ve had it with this guy’s excuses & he doesn’t show any concern because I’m the one who’s been making all the communication. Please help

Provincial Assistance solved the problem:

SAIDI referred this complaint to the relevant Provincial Authorities, and here is the outcome:

From: Name removed by agreement

Date:17/09/2014 10:46 (GMT+02:00)

To: Provincial Authority (name removed); info@saidinational.org

Subject:

Good morning all , I would like to thank you guys for your help in the matter between me & XXX Driving School. SAIDI, thank you for showing interest , commitment & the referral , Mr XXX for going out of your way to assist in a matter that was not your job & making sure there was closure , sacrificing your time to make sure this matter was dealt with without any quarrels, most importantly for making sure I was fully yesterday.

Thank you very much & I hope this will never happen to anyone again.

We would like to that that Provincial Department very sincerely for taking the trouble to follow up on this complaint. We know that with their help this matter has been successfully resolved.

Toits Driving School

Good Morning,

I wonder if you would be so kind as to assist with the following issue I am having.

Firstly I would like to know whether Toits Driving School – Liezelle and Pieter Du Toit are registered with your organization?

Secondly, here is my issue – I paid via EFT 1900.00 to the driving school in February for 10 driving lessons, shortly after on the 27th Feb I received all of my dates.

11 March – I had my first lesson – supposed to be an hour introduction lesson – it lasted 30 min

13 March – Message received that the lesson for 14 March was to be cancelled due to vehicle issues.

20 March – Cancelled lesson due to anniversary

21 March – Lesson cancelled half an hour before it needed to start

24 March – Message received instructor will be late by 20 – 30 min – lesson lasted 40 min – not an hour

28 March – Sent message to find out about other lessons as most lessons booked never happened.

03 April – Message received instructor will not be coming, due to hold up at Nigel testing station

06 April – Message received to move appointment later, I could not do so – so again lesson cancelled

24 April – Followed up on lessons, no response

03 May – Promised to send lessons eventually received later in the evening

18 May – Received a call that instructor had personal issues and would not make lesson

19 May – Lesson only lasted 25 min – due to instructor issues

25 May – Lesson with another gentleman – he had more parking etc lesson than I did as he was testing the folliwng week. Lesson total for me was around 15 min

09 June – Message advising that instructor had death in the family and was not going to make appointment.

17 June – Call received that instructor was busy in Nigel and that there would be another call later during the day to make arrangements.

24 June – I sent a message to instructor conveying my frustration and requesting a refund in order to seek the assistance of another instructor. Messages followed on the 02 July, 03 July, 04 July, 05 July, 08 July, 09 July, 11 July and the last this morning, I only received replies stating that I would be contacted on the 03/04/05 July 2019.

Please would you advise what I am to do as I need to be refunded.

Reply: SAIDI has not been appointed to discipline driving schools who cheat the public. We can unfortunately only accept responsibility for our own members who are under our Code of Conduct.

Driving School demands extra money for test but that was paid up front:

Hi,

I need an advice concerning a driving school that doesn’t want to pay me back my money after they have failed to give me sufficient lessons & failed to allow to me go through the driver’s test because they needed additional money to hire truck, I paid them R4500 for full lessons covering the truck hire and everything needed but when the day of the test arrived he said I should pay him another R600 for the truck otherwise we are cancelling the test. I told him if he doesn’t come with the truck he should give all my money back and he agreed now that he supposed to pay he keeps on telling me excuses to a point where he even blocked me on WhatsApp and he no longer answers my calls. I have his number plate, cell numbers , account number & his surname. So I wanted advice on how to proceed with the matter in order to get my money back.

Pioneer Driving School:

Thu 2019/05/30 3:35 PM

Good day,

Is it legal for a driving school to withhold my learner’s license when i no longer want to use their services?

I was charged a lump sum of money and paid a deposit of R2000, after i went for 1 lesson i was informed that i got and job in another area.
I requested for a partial refund of the deposit and they refused. When i requested for my learner’s license they said they can’t give it to me unless i pay an additional R500.

Please advise if this is legal?

Good day, 

I called in yesterday around 5pm and I cannot remember who I spoke to. 

I have paid a driving school (Pioneer Driving School) who is based in Randburg, Gauteng for 10 Lessons (you get the 11th one free). The total was R1400. 

I started my lessons on the 7th of September and the driving instructor was very unprofessional. He was on his cellphone all the time, he was not paying attention. I complained to the driving school and they did not respond to my messages. 

Eventually I asked for a refund for the lessons that I did not go for and they kept on making up excuses. On a phone call conversation we agreed on one more lesson and if I was not happy then I want a refund. The owner who calls himself Peter agreed.

We booked for the 16th of September (this was the 4th lesson) and this new instructor was fine and kept asking me what are the Uber fees from my house to randburg and I did not know the answer to that so I said that to him. After the lesson he told me that they are charging me a pick up and drop off fee which I told him that it was not stated in the original message or quote. 

He then stated that it was on the website.

I left and then checked the T&Cs and it states “Pick up and drop off outside Randburg will be charged according to distance and time” 

I live in Fairlands which is a Suburb in the Randburg and I showed them the Map stating that Fairlands is in Randburg. 

They told me that there is an extra charge of R600 for pickup and drop off.

I then asked for a refund and on a phone conversation they agreed on paying the money into my account by the 21st of September. 

I sent a message to the driving school and I sent an email. There was no response. 

During a phone conversation on the 19th of September they laughed at me on the phone and then said they will pay it on the 24th of September. 

I work for a bank and public holidays are a non transactional day and I told them that (over WhatsApp).

 They are extremely unprofessional and keep on making up excuses as to when the refund will be paid back to me.

Please see attached WhatsApp conversation and the payment notification.