SAIDI Members and our clients are all very important to us!
We are interested in their lives. They count. As driving Instructors our members are doing wonderful work and we respect them for that.
We share their good times and bad times. We understand when they become a little tired, or excited when a client passes, or we pass on training tips to help in a more complicated situation.
We share their news with you, because it is all about people at the end of the day.
Driving Instructors sacrifice their time and safety sometimes to help new drivers get started:
As driving instructors, we spend our lives training one client after another to drive safely. We share their struggles as they learn to master the different skills required for driving safely. We assist them to cope with traffic in those frightening early days in the vehicle. We breathe when they breathe. We hold our breath when they do. We befriend them. We hear all about their activities during the course of the driving lessons. Sometimes it all gets too much for them and they might cry, or get frustrated. We support them through those times.
We empathise with our clients:
Sometimes they come for driving lessons when they feel sick, tired, stressed, angry, dejected, sad, or sometimes they want to show off.
We have to guide them and be role models to them, curbing their enthusiasm, while training them to become law-compliant and competent, building their confidence until they can cope alone.
When they pass their driving licences, we usually have to say goodbye to someone we have learnt to care about. In some ways it is sad. We sometimes tease them and say, “I hope you fail, so that I don’t have to say goodbye.”
For the lady driving instructors, we laugh and say, “This is the only career for a woman where we get paid to nag!” Under those circumstances our male clients usually say, “Please do! I want to pass!”
Driving Instructors are also entitled to family time without interruption from the public:
But at the end of the day, we are also people. We have families we would like to get home to in one piece, despite the danger we face every day with unpredictible, nervous new drivers in busy traffic conditions, and very impatient members of the public behind our slower vehicles, at times.
We want to be able to relax in the evening over dinner with our families. On weekends we want to spend time with families and friends.
The public can sometimes be inconsiderate and demanding:
One cannot believe how self-centred and inconsiderate some clients can be! Petrol attendants have phoned at 3am to ask the price of driving lessons. Just as we sit down to Sunday lunch with the family, someone will phone to discuss their needs. Calls come in even after 11 pm, and before 6 am.
It is not always convenient or safe to phone an instructor while they are training clients to drive:
It might be more acceptable to sms an instructor and ask what time it would be convenient to discuss your course of lessons, because they might have a terified new driver struggling in busy traffic at that moment.